Sprue Brothers Models Home Page

Largest Selection of Modelling-Related Products (Nov 22)

Sprue Brothers stands ready to fulfill your holiday needs. We are entering the upcoming holiday season with 32,437 unqiue IN STOCK items which is by far the largest in stock selection of modelling-related products in North America.

Limited Time Special - 50% Off the MSRP on Rinaldi Tank Art 2 & 3 Books

For a limited time, get either Rinaldi Studio Press's TANKART Vol 2 - WWII Allied Armor or TANKART Vol 3 - Modern Armor for $19.99/each (MSRP is $40.00). Offer may end at any time without any prior notice, and is limited to in stock quantities.

New Shipping Option (for USA) - Lowest Cost Available

The "Lowest Cost Available" shipping option has the Sprue Brothers staff select the lowest cost shipping available for your order. The shipping method used could be any method including (and no limited to) USPS 1st Class Mail, USPS Media Mail, USPS Parcel Select, USPS Priority Mail, UPS Ground, UPS SurePost or FedEx Ground. At this time, this method is only available to US shipping addresses.

The computer system does its best to offer the best possible shipping options/cost, however there are many idiosyncrasies in shipping that only a human can account for and determine the actual lowest cost option. By selecting this shipping method, you are requesting that the Sprue Brothers staff select the shipping method for your order that is the lowest cost (we will not factor any other factor such as the shipping time - only the cost will used to determine the shipping method used. If you need your order by a certain date or in a timely manner, we do not recommend you select this shipping option.

The cost of this method is only an estimate. The amount collected at checkout is an amount that the shipping cost should not likely exceed the final actual shipping cost. In the situation that it does, we will contact you to determine how you want to proceed. NOTE - SBM has no choice but to over collect due to the credit card security protocols that does not allow our staff to adjust the authorization amount upward if needed (our staff cannot even see your credit card information to put in a new charge if it was needed). Once we determine the actual/final shipping cost and method, our staff will refund any excess shipping cost collected that was not needed as we do already now.

Deal of the Day

We will be running a Deal of the Day most days of the week from now until the end of the year. The Deal of the Day will be one product at a special price for 24 hours (starts at midnight and ends at 11:59pm US Central time). To see the daily deal, just click on "Deal of the Day" located at the top of the left column of categories, or click here.

Emails / Emails Not Received

Please be aware that we send you two emails for each order placed: the Order Confirmation email (sent when order is placed) and the Shipping Notification email (sent when we process/ship your order). If you are not receiving either or both of these email (or any other emails such as responses to emails sent to help@spruebrothers.com, this likely means either your ISP is blocking them; they are in your spam folder; or your spam filter settings may be set too high (this is particularly an issue with AOL and Earthlink/Mindspring email accounts).

Surepost by UPS

We are now offering an additional shipping option: SurePost by UPS

The UPS SurePost service provide the convenience of UPS shipping and USPS-delivery to customers' mailboxes. UPS determines if UPS or the USPS completes the final mile of delivery of each shipment. Delivery time is approximately 1 to 2 days longer than regular UPS Ground. Surepost can also deliver to PO Box addresses.

This shipping method will offer considerable savings to customers who are having packages delivered to areas defined by UPS/FedEx as "rural" and "residential" locations.

New Webstore (July 12, 2012)

Welcome to the new Sprue Brothers Models webstore (click above to enter it). We have switched to a new shopping cart provider that we feel can better serve you. We started this project in late 2011, and after 5 months of work (this project actually got delayed 2 months due to the Great Models deal), it is now ready. Please note that all Sprue Brothers policies are still exactly the same as before. Here is a summary of the differences between this new webstore versus the prior one, and notable transition information:

Prior Accounts – Accounts on the prior system cannot be transferred to this new one. You will need to create a new account.

Shipping discounts (FREE / HALF PRICE shipping) Shipping discounts are now automatically calculated at checkout. At checkout, if your order qualifies, the discounted shipping choices are clearly identified and you no longer need to wait for us to process your order to see the discounted shipping cost.

Wish List –A wish list is now available for you to keep track of your “wishes”. To use the wish list, login to your account first, then go to “My Account” (located at the top right side of page), then click on “View My Wish List” under Other Features. If you have not yet created an account with us on this new webstore, you will need to do that first.

Rewards Program – A frequent buyer/rewards program is now available. For most items, you earn 1 point for each dollar spent. Redemption starts at 200 points (200 points = $4.00 store credit). To see your reward points balance or redeem points earned, go to My Account, and click on “My Rewards” under Other Features. Once redeemed, the store credit is kept track of in your account and is automatically applied when you place your next order. To see your credit balance, just go to My Account, and click on “View gift certificate balance” under Payment Settings.

Improved Search – Search results are shown now with the option to further refine the results either by clicking on a subset of manufacturers, or adding an additional search within the search results.

Website Speed – You should see significant improved speed/performance from this new webstore.

Shipping Options/Costs – All shipping methods and costs are now able to be shown with real time rates. All shipping options except UPS are now shown by default under the “More Carriers” list. UPS rates can be found by clicking on the “More Carriers” list and switch to the “UPS” list. Note – UPS had to be put on a list by itself as UPS, as a condition of them providing real time rates, does not allow their rates to be put “side by side” with the other shippers’ rates.

Hazardous Items for Shipping (such as certain paints) – This system does not allow us to block shipping options that cannot be used when shipping items that are considered hazardous for shipping. Basically any Air shipping method cannot be used to ship any items considered hazardous for air shipping. We have clearly noted any items that cannot be shipped via an Air Method, and clearly noted whether a shipping method is an Air method. In the event an order is placed with a shipping method than cannot be used, we will automatically switch the shipping method to the most inexpensive method that can be used.

For any international orders that include items that are considered hazardous for air shipping, those items will be deleted from your order as we have no cost economical method to ship hazardous items outside the USA.

Prior eGift Certificates/Store Credit – Any prior credit balance from the prior system will be transferred to the new system in the next two weeks. Details will be provided in the near future on how to redeem the credit in the new system.

Notify When Available Requests – Any existing Notify When Available requests from the prior system cannot be transferred to the new system. You will need to re-apply for the in stock notification. To do this, just find the desired item, click on it to get to the detail screen, then click on ”Email me when Back-In-Stock”.

What does "In Stock" mean to us?

Our definition of "In Stock" means that the item is actually in our warehouse (not at our distributors'/suppliers' warehouse) and is ready to immediately ship to you.

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Inventory Questions

We have been receiving a lot of inquiries lately regarding whether we actually have something in stock as our website indicates. This is likely due to the practices of other online hobby stores who have a different definition of what "In Stock" means. In case you are not familiar with our business practices, we use a real time inventory system that shows (accurately and live/in real time) what is available for sale and how many. It automatically and instantly updates the available quantities after each order is successfully placed.

Also, our definition of "In Stock" means that the item is actually in our warehouse (not at our distributors'/suppliers' warehouse) and is ready to immediately ship to you. Thus if you order from us, you will reliably and quickly receive what you order. On a side note, we are also human, so on rare occasion something could be in error, however our error rate in 2009 to-date has well been less than 0.1%.

International Customers

(May 14, 2007) - Please be advised that the US Postal Service has discontinued Surface Mail service. As a result any restricted shipping items (mainly certain glues and paints) we will no longer be able to ship outside the USA.

 

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November 5

  • AFX19002 1:24 Airfix Hawker Typhoon Mk.IB - back in stock! Please note that the truck load of them were delivered as we were closing the doors for the day today so none of the pre-orders were shipped today. Shipping of the Typhoons will begin tomorrow morning and they will be shipped in the order of the receipt of your order.

November 4

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Everything listed as IN STOCK is actually in stock* - If you see it, we have it - no need to wait for us to get it in before we ship to you like some other retailers. We typically ship the next business day after receipt of payment which means you get your item quickly.

Continental US (lower 48 states) Customers - our standard policy is for half price shipping for orders of $100, and free shipping for orders over $200 via the lowest cost ground shipping method (either UPS Ground, FedEx Ground/Home Delivery, or USPS Parcel Post).

* The displayed inventory is in real time / the only exception is when we are vending at a show (show list above) which we update our inventory with 24 hours of the show's end.

Please feel free to contact us at help@spruebrothers.com if you have any questions.